The National Registry offers the sale of merchandise to customers and while most orders are processed and received to the satisfaction of the customer there are exceptions where a customer may request to return an item(s) for a refund or exchange an item(s).
If you would like to request a refund or exchange, please contact the National Registry firstname.lastname@example.org within 90 days of the original purchase. In the email, include the order number, reason for exchange or refund request and contact information (phone number and email address). If the item arrived damaged, please include a photo of the damaged item.
You will be asked to download and complete the return/exchange form PDF available on the National Registry website.
The customer is responsible for the cost of any shipping materials and/or postage/shipping fees associated with mailing the return item(s) back to National Registry. Once the item has been received, a refund will be issued or an exchange will be made.